🚀 Join Our Team as Junior IT Specialist at Finest Future!🚀

Hey there! Are you ready to embark on an exciting adventure with Finest Future? We’re on the lookout for a dynamic and dedicated Junior IT specialist to join our team. If you have a passion for helping others and thrive in a fast-paced environment, this might be the perfect opportunity for you!

Position Overview:

The Junior IT Specialist is responsible for managing and maintaining the company’s technology infrastructure to ensure smooth daily operations and secure digital environments. This role will handle user account management, hardware & software setup and troubleshooting, system access control, devices management and ongoing support across global teams. The IT Specialist will collaborate closely with internal departments to ensure efficient service delivery, data protection, system compliance, and IT equipment lifecycle management.

Key Responsibilities

1. System & Account Administration

• Manage and maintain Google Workspace including user accounts (creation in line with HR procedures), access rights, groups, shared drives, and licence allocation.

• Manage Zoom, Google and other collaboration platforms (account provisioning, permissions, troubleshooting).

• Manage and maintain other platforms, ensuring that subscription terms and payments are up to date, and inform the company admin to make payments on time.

• Oversee Single Sign-On (SSO) and multi-factor authentication requirements.

• Maintain company digital access logs and ensure compliance with security standards.

• Research and compare quotations according to internal needs and functions, then propose the most suitable package to the Admin Team Leader for approval. 

2. Hardware & Equipment Management

• Take care of IT asset inventory (laptops, monitors, accessories, headsets, routers, etc.).

• Prepare, configure, and issue laptops and workstations for new employees (image setup, applications installation, security configuration).

• Monitor equipment lifecycle: procurement planning, maintenance, upgrades, and replacements.

• Coordinate repair, warranty claims, and external vendor support where needed.

3. Software & License Management

• Install, update, and troubleshoot softwares and system applications.

• Monitor license status and renewals ensuring uninterrupted access.

• Ensure all systems meet cybersecurity and version control requirements.

4. Technical Support & Troubleshooting

• Provide Level 1 and Level 2 support to global team members across different time zones.

• Troubleshoot network connectivity issues, account lockouts, device complications, and software errors.

• Maintain IT helpdesk, resolving issues within reasonable response times internally.

5. IT Security & Compliance

• Support compliance with data security policies and GDPR privacy standards.

• Manage antivirus and endpoint security tools.

• Participate in access audits and internal IT security assessments.

• Educate employees periodically on safe digital practices and phishing awareness.
  
  

Qualifications & Requirements

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

• 1 to 2 years of professional experience in IT support or system administration. Fresh Graduates are welcome as well !!
  

Technical Skills

• Strong knowledge of Google Workspace Administration (must have).

• Experience managing Zoom and other productivity platforms.

• Working understanding of Windows & macOS environments and related softwares (required).

• Knowledge of PC hardware components and troubleshooting.

• Familiarity with endpoint security tools and basic networking (VPN, routers, IP configuration).
  

Soft Skills

• Strong communication and customer service mindset.

• Workable English language skill to work with colleagues around the world.

• Detail-oriented, organized, and proactive problem solver.

• Ability to work independently and manage multiple priorities.

• Comfortable supporting global teams and occasional off-hours support.

Resilience and calmness when responding to incidents or system outages.

About Us:

We are growing and saving Finland by creating gravity for eager people with talent and dreams. Finest Future offers awesome opportunities in education for young students worldwide. Join us to be part of a committed and passionate team that believes in changing the world. Apply now to harness your own Finest Future!

At Finest Future, we focus on education and entrepreneurship, making the future of youth our mission. We enable young talents worldwide to access the Finest Bay education and entrepreneurial dream. As the leading company in Finland attracting future talents, our team members are located globally: Finland (Tampere, Espoo), Myanmar (Yangon), Vietnam (Ho Chi Minh City), Estonia (Tallinn), and Brazil (Porto Alegre). Our customers and partners are in 15 countries and growing rapidly.

What You Can Expect from Us:

• Massive, direct impact of the work on the lives of people.

• Culture of 'doers' and not one of 'approvals.'

• Strong ownership expectation and freedom to fail.

• Ambitious thinking with lots of fun! 🌟